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🌟 Exciting Career Opportunity: Service Consultant at Nedbank 🌟
Are you passionate about delivering exceptional client service? Nedbank is looking for a dedicated Service Consultant to join our team in Umlazi, KZN. If you thrive in a dynamic environment and enjoy helping clients navigate digital and self-service solutions, we want to hear from you!
📍 Location: Umlazi, KZN, South Africa🗓️ Date Posted: September 12, 2024🔒 Closing Date: September 19, 2024🆔 Requisition Number: 135912
💼 Job Summary:
As a Service Consultant, you will be instrumental in providing clients with education and support on digital banking services. Your role encompasses cash transactions, cash management, device maintenance, and ensuring a positive client experience.
🔑 Key Responsibilities:
Client Engagement:
Address Client Concerns: Resolve queue flow and digital device issues.
Value-Added Services: Assist clients in purchasing pre-paid data and airtime.
Document Assistance: Aid clients in obtaining necessary documents from self-service zones.
Relationship Building: Maintain and strengthen client relationships by keeping them updated on their applications.
Education and Facilitation: Teach clients how to manage their accounts and use self-service functionalities.
Sales and Cross-Selling: Identify sales leads and refer them to relevant departments.
Business Operations:
Cash Transactions: Process cash transactions over the counter and manage cash fulfillment.
Branch Stock and Security: Balance and manage branch stock and queuing processes.
ATM and Device Management: Ensure device availability and perform basic maintenance.
Loss Prevention: Minimize losses through meticulous cash management.
Risk and Compliance:
Mitigate Risk: Follow cash management procedures to prevent fraud and losses.
Nedbank Goals: Act in the client’s interest and adhere to security and compliance policies.
🧑🎓 Qualifications and Experience:
Essential Qualifications: NQF Level Diploma (minimum).
Preferred Qualification: Higher Certificate in Banking Services (NQF5).
Experience: 1-2 years in retail/banking client service, cash handling, and problem resolution; experience with foreign transactions is advantageous.
🛠️ Technical/Professional Knowledge:
Customer Service Principles: Strong understanding of client service excellence.
Product Knowledge: Familiarity with banking products and services.
Problem-Solving Skills: Ability to resolve client issues effectively.
Relationship Management: Ability to build and maintain strong client relationships.
Nedbank Security Policies: Knowledge of security and procedural guidelines.
🔍 Behavioral Competencies:
Building Customer Loyalty
Earning Trust
Collaborating Effectively
Managing Work and Priorities
Adaptability and Stress Tolerance
Continuous Learning Commitment
📞 Contact Information:
For inquiries regarding the Service Consultant position, please reach out to the Nedbank Recruiting Team at +27 860 555 566. Consider activating job alerts to be notified of new openings as they become available!
👉 How to Apply:
If you meet the qualifications and are excited about this opportunity, don’t delay! APPLY HERE to take the next step in advancing your career with Nedbank.
Embrace this chance to be part of our team, contribute to our success, and provide outstanding service to our clients at Nedbank! 💼✨
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