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Job Opportunity: Service Advisor - Clicks Letlhabile Mall
Listing Reference: click_018522
Listing Status: Online
Apply By: November 18, 2024Industry: Wholesale & Retail Trade
Job Category: Other: FMCG, Retail, Wholesale and Supply Chain
Location: North West
Contract: Permanent
Remuneration: Market Related
EE Position: Yes
Position Summary
Are you passionate about health and beauty products and helping people look and feel good? Clicks is offering an exciting opportunity for a Service Advisor at Letlhabile Mall who will report directly to the Store Manager. This role is vital in ensuring service excellence at the point of sale.
Job Description
Job Purpose: To ensure service excellence at the point of sale through efficient customer service and management of operational activities.
Job Objectives:
Efficiently direct and control all operational activities at the point of sale in a timely manner.
Safely manage stock and cash, minimizing shrinkage while ensuring high standards of housekeeping and administrative tasks.
Train, motivate, and direct shop assistants/cashiers to deliver service excellence consistently.
Ensure adequate staffing levels in accordance with the work schedule and company policies.
Resolve customer queries promptly, adhering to company policies.
Promote the Clicks clubcard to achieve participation targets.
Enforce security measures, cash controls, return policies, and administrative duties to minimize stock losses at the point of sale.
Act as a brand ambassador to deliver superior customer service, being visible and approachable to customers.
Maintain updated knowledge on products, promotions, and events to provide accurate information to customers.
Minimum Requirements
Qualifications and Experience:
Essential: Grade 12 certification.
Desirable: A minimum of 50% in Mathematics and English at the Grade 12 level.
Essential: Relevant Retail/Business Management qualification (for external applicants).
At least 1 year of experience in a customer-facing role, preferably overseeing employees in a retail/FMCG environment.
Experience in numeracy and stock management.
Skills, Abilities, and Job-Related Knowledge:
Understanding and application of financial management principles.
Retail/FMCG background with knowledge of merchandising and promotional strategies.
Familiarity with stock, cost, risk, and compliance management.
Knowledge of customer service excellence principles.
Understanding of labor legislation and industrial relations practices.
Proficient in competency-based interviewing techniques.
Results-oriented with strong managerial, planning, and organizing skills.
Effective problem-solving abilities and strong customer orientation.
Good communication and computer literacy skills.
Strong numeracy skills.
Competencies
Leading and Supervising
Delivering Results and Meeting Customer Expectations
Relating and Networking
Following Instructions and Procedures
Working with People
Analyzing
Planning and Organizing
Coping with Pressures and Setbacks
Application Instructions
Kindly note that only applicants who meet the minimum requirements will be contacted. All positions will be filled in accordance with our Employment Equity plan. We encourage applications from people with disabilities.
To apply for this position, please click here to submit your application online.
Need Assistance?
For help with the registration process, please contact our Support Team:Tel: 010 140 3099Email: clickssupport@pnet.co.za
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