Join Our Team at the University of the Free State!

Join Our Team at the University of the Free State! 🌟

Job Title: Assistant Officer: Registration Assistants (Contract Appointment)

Number of Positions: 90

Location: Bloemfontein Campus, Qwaqwa Campus, or South Campus

Contract Type: 6 weeks, 40 hours per week

Closing Date: September 26, 2024

Salary: R 10,839.25 per month

About the Role:

The University of the Free State is seeking dynamic individuals to fill the role of Assistant Officer: Registration Assistants. This contract position will involve providing exceptional customer service and support to students during the registration process. Successful candidates will be part of a dedicated team, ensuring smooth operations across various campuses.

Key Responsibilities:

• Deliver professional and friendly customer service via email, face-to-face, and telephone interactions.

• Address enquiries through our Chatbot and utilize resources like FAQs and website information to provide consistent and accurate responses.

• Assist students with registration guidance and provide them with the necessary forms to fulfill their requests.

• Collect and verify documentation from students/applicants, ensuring accuracy and compliance with established protocols.

• Communicate progress and feedback to students regarding their requests and related queries.

• Process data and assist with data capturing while ensuring adherence to policies and procedures.

• Troubleshoot errors and complaints from customers to facilitate resolution and maintain a high level of service.

Inherent Job Requirements:

• Educational Qualification: Grade 12 or NQF Level 4.

• Experience: A minimum of six (6) months experience in a customer service or contact centre environment.

• Applicants must not be students.

Recommended Qualifications:

• Post-school qualification preferred.

• Two (2) years of administrative work experience is an advantage.

Key Competencies:

• Results-Oriented: Ability to thrive in a frequently changing environment.

• Strategic Thinking: Aptitude for juggling multiple tasks while being detail-oriented and organized.

• Business Acumen: Proficiency in MS Office and adherence to work regulations.

• Leadership: High personal motivation and the ability to work cooperatively with others.

• Building Coalitions: Strong interpersonal skills to engage confidently in various social situations.

Required Documents:

To apply, please ensure you attach the following:

• A detailed curriculum vitae and cover letter.

• Copies of your qualifications (SAQA accreditation for foreign qualifications if applicable).

• A copy of your identity document or passport (if you are a foreign national).

• Any proof of registration with a professional body (if applicable).

• A copy of your driver’s license (if applicable).

• Confirmation of employment from your current or last employer (for external applicants).

How to Apply:

Interested candidates should apply online only through the official UFS vacancy website: UFS Job Application Portal. Please specify in your application letter whether you are applying for a position located in Bloemfontein or Qwaqwa.

Important Information:

• The assumption of duties is set for January 2, 2025.

• The UFS is committed to achieving equity and diversity in its workforce, and preference will be given to candidates from designated groups, including those with disabilities.

For any inquiries, please contact:

• Phone: 051 401 9813

• Email: PhokaR@ufs.ac.za

Please Note: Only shortlisted candidates will be contacted. If you do not hear back within six weeks of the closing date, please consider your application unsuccessful.

Help us transform lives through quality education and support by applying for the Assistant Officer position today! 🌍💼