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Exciting Career Opportunity: Customer Service Consultant at Metrofile (Pty) Ltd
Introduction
Are you looking for a challenging role in customer service that allows you to build strong relationships and contribute to business growth? Look no further! Metrofile (Pty) Ltd is currently hiring a Customer Service Consultant in Cape Town, Western Cape. This is a fantastic opportunity to join a dynamic team and make a significant impact within the organization.
Current Job Opening: Customer Service Consultant
Location: Cape Town, Western Cape
Job Type: Permanent
Posted On: 13 November 2024
Closing Date: 18 November 2024
Experience Level: Not Applicable
Role Purpose
As a Customer Service Consultant at Metrofile, your primary responsibility will be to maintain excellent customer relationships through effective service delivery. You will assist Account Managers with daily tasks aimed at retaining and growing defined portfolios. This role involves actively resolving client queries and identifying leads for Key Account Managers.
Key Responsibilities
Your duties will include but are not limited to:
Ensuring service offerings meet customer needs and identifying leads across allocated Key Account Managers’ portfolios.
Resolving inquiries or queries escalated by Account Managers within a reasonable timeframe.
Maintaining client portfolio data integrity and ensuring customer satisfaction.
Assisting in preparing and presenting business proposals to existing and potential customers.
Maintaining close relationships with the Account Manager to capitalize on identified opportunities.
Managing documentation and records as per customers' document retention strategies and informing them of past due dates.
Addressing concerns and complaints related to your portfolio or allocated clients.
Minimum Qualifications, Experience, and Knowledge
To be successful in this role, you should possess the following:
A 3-year B-Degree.
At least 6 years of solid knowledge in Sales, Channel and Consumer Marketing functions, Logistics, or Supply Chain.
Excellent command of the English language.
Strong communication and interpersonal skills.
Attention to detail and a focus on achieving results.
Business acumen with the ability to communicate across all levels.
High computer literacy and excellent organizational skills.
Must own a vehicle and have a valid driver’s license.
How to Apply
If this sounds like the perfect opportunity for you, don’t hesitate to apply! Submit your CV through Metrofile’s career page or share your application through relevant job portals.
Tips for Job Seekers in Customer Service
Here are some tips to help you stand out when applying for customer service roles:
Customize Your Resume: Tailor your resume to highlight relevant experience and skills that relate to the job description.
Prepare for Interviews: Review common customer service interview questions and practice articulating your experiences effectively.
Showcase Your Soft Skills: Customer service requires strong interpersonal skills; be prepared to provide examples that demonstrate your ability to resolve issues and foster positive relationships.
Follow Up: After applying or interviewing, send a thank-you email expressing gratitude for the opportunity and your continued interest in the position.
Stay Connected for More Job Opportunities
Stay informed about the latest job postings and valuable tips by following us on our social media channels:
WhatsApp Channel - Join our channel for real-time job alerts and tips!
Facebook Page: Nasi Ispani - Like our page for daily updates!
Personal Facebook: Terance Maila - Connect with me for personalized career advice and networking!
Conclusion
The Customer Service Consultant role at Metrofile (Pty) Ltd is an excellent opportunity for those looking to build a career in customer service and sales. If you’re passionate about creating positive customer experiences and driving business growth, this position could be the perfect fit for you.
Apply Now!
Ready to embark on an exciting new journey? Visit Metrofile’s career page to apply for the Customer Service Consultant position today!
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