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City of Johannesburg invites unemployed individuals who have necessary qualifications to apply for revenue call centre position
Key Performance Areas:
Perform specific sequential procedures associated with answering calls from customers, in a Call Centre environment;
Apply set standard operational procedures in logging of all revenue accounts related queries relating to all services offered by the City of Joburg for further processing by the relevant back-end departments while all queries relating to first time resolution are logged and resolved immediately;
Perform specific sequences associated with maintaining electronically based information/data/records;
Enforce all by- laws and prescribed legal framework as per the MFMA:
Practice a customer service orientation;
Subscribe to the Performance Management Policy within the City of Joburg Municipality;
Provide management with a productivity report;
Maintain a strong customer and working relation with RSSC customers, peers and other internal stakeholders to ensure correct focus and support;
Efficiently utilize the operational assets and resources in the area of responsibility cost effectively in accordance with the legislative framework of the City’s policies and procedures;
Undertake all requirements and responsibilities within laid down policies and procedures that govern Group Finance, its by-laws, the Batho Pele Principles, and the Executive Mayor’s Service with Pride Campaign.
Requirements
Grade 12 or any equivalent qualification (NOF level 4) with Accounting, Mathematics or Economics
1 – 2 years previous Call Centre or Customer Service experience.
Leading Competencies:
Computer literacy including MS Office Applications;
Accountability and attention to detail/accuracy;
Problem solving skills and ability to interpret mathematical information;
Knowledge retention and recall;
High level of confidentiality and organisational skills;
Time Management, working independently, under pressure and ability to prioritise.
Core Competencies:
Knowledge of Accounting Principles and Accounts;
Basic knowledge of billing concepts and functions;
Collaborative/Teamwork, Values and Integrity, Attention to detail and quality focused;
Customer and Service Delivery Management (Batho Pele) Ethics, Professionalism;
Impact and Influence according to City’s protocols, Legislation, and standards.
All suitably qualified candidates are encouraged to apply and will be considered. The City of Johannesburg applies the principles of employment equity as per National legislation and policy guidelines and will consider designated groups in line with these requirements.
How to Apply
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