Estimated Remuneration Package

Salary Scale: R335,844.00 – R466,452.00 per annum

Estimated Total Remuneration: R459,401.00 – R625,640.00 per annum

Application Requirements

To qualify for this position, candidates must meet the following criteria:

• Education: Grade 12

• Experience: At least two years of relevant experience in customer care and call centre operations, specifically with call centre technology systems.

• Knowledge: Familiarity with the City of Tshwane operations, including billing processes and a strong understanding of Batho Pele principles.

• Background Check: Applicants must be prepared to undergo a criminal record check and allow their fingerprints to be taken by TMPD at their own cost.

• Computer Literacy: Proficiency in Microsoft Excel, Word, and Outlook; knowledge of SAP CIC and CRM is advantageous.

• Flexibility: Willingness to work at any of the regional customer care centres, including walk-in centres and call centres, based on operational needs.

Personal Attributes/Competencies

Successful candidates will possess the following attributes:

• Multilingual capabilities with excellent verbal and written communication skills

• Ability to perform well under pressure and meet deadlines

• Strong organizational and planning skills

• Leadership and control abilities

• Capability to work collaboratively in a team environment

• Attention to detail and strong coaching/mentoring skills

• Tact, diplomacy, and maturity in handling people management issues

• Ability to inspire and positively influence others

• Patience and ability to enforce discipline as a corrective measure

• Competence in business writing etiquette

• Strong personal and customer care skills

• Enhanced emotional intelligence and cognitive ability

Primary Functions

• Identify and address customer needs by analyzing, processing, and coordinating information on service interruptions through requests or complaints.

• Efficiently locate customer details within the system to resolve issues and provide consistent, high-quality service.

• Develop and maintain strong relationships with customers and colleagues.

• Manage and effectively resolve a variety of customer queries and complaints, participating in continuous improvement initiatives.

• Accurately capture and record customer requests and relevant information.

• Meet performance standards set by the department.

Position IDs

• S70011488

• S70011566

• S70011539

• S70011471

• S70011465

• S70011374

• S70011568

• S70011585

Enquiries

For more information, please contact:

• J Ramalepe: 012 358 9006

• B Tau: 012 358 8857

How to Apply

If you meet the qualifications and are interested in this exciting opportunity, please submit your application before the closing date of 11 March 2025.

Join the City of Tshwane and make a difference in the community through excellent customer service! This is a fantastic opportunity for anyone passionate about serving others within a dynamic and supportive environment. Be part of our team today!